Privacy

Privacy Policy

1. Introduction

TRENDSPLANT S.L. is committed to protecting your privacy and ensuring the security of your personal data in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Ley Orgánica 3/2018, de Protección de Datos Personales y Garantía de los Derechos Digitales (LOPDGDD).

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website www.trendsplant.com.

2. Data Controller

Company: TRENDSPLANT S.L.
CIF/NIF: B54459532
Address: Avenida de Zodiaco 28, 03006 Alicante, Spain
Contact email: info@trendsplant.com

3. What Personal Data We Collect

Identification data: Name, surname, and contact details (email, phone number, address).
Billing data: VAT ID, payment details (processed securely by third parties).
Usage data: IP address, browsing habits, and device information.
Marketing preferences: Subscription to newsletters or promotional offers.

4. Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

Contractual necessity: To process your orders and provide customer service.
Legal obligation: To comply with tax and consumer protection laws.
Legitimate interest: To improve our services and prevent fraud.
Consent: For marketing communications and personalized offers (you can withdraw your consent at any time).

5. Purposes of Data Processing

Your personal data is used for:

Managing purchases and order fulfillment.
Customer support and responding to inquiries.
Sending marketing communications (with consent).
Website security and fraud prevention.
Compliance with legal obligations.

6. Data Retention Period

We retain your personal data:

Customer accounts & purchase history: For as long as necessary to comply with legal obligations.
Marketing data: Until you withdraw your consent.
Website usage data: For analytics and security purposes, retained for 12 months.

7. Third-Party Service Providers & International Data Transfers

We share data with:

Hosting Provider: Soluciones Web On Line S.L. (Spain)
Email & SMS Marketing Provider: Klaviyo Inc. (USA)
Chat Platform: Zendesk Inc. (USA)

International transfers to the USA are covered by Standard Contractual Clauses (SCCs) as required by the GDPR.

8. Your Rights Under GDPR

You have the following rights:

Right of access: Request a copy of your personal data.
Right of rectification: Correct inaccurate data.
Right to erasure ("right to be forgotten"): Request deletion of your data.
Right to restriction: Limit the processing of your data.
Right to data portability: Receive your data in a structured format.
Right to object: Stop processing based on legitimate interest.
Right to withdraw consent: Opt-out of marketing communications.

To exercise these rights, email info@trendsplant.com with a copy of your ID.

9. Security Measures

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, loss, or destruction.

10. Cookies and Tracking Technologies

We use cookies for website analytics, security, and personalization. For more details, see our Cookie Policy.

11. Minors

Our services are for individuals aged 18 or older. If we detect data from minors, we will delete it unless parental consent is provided.

12. Applicable Law & Jurisdiction

This policy is governed by Spanish law. Any disputes shall be resolved in the courts of the user's domicile.

For any questions, contact us at info@trendsplant.com.