Please wait 24-48 hours after the established delivery time, as packages are sometimes scanned early or accidentally delivered to a neighbor. If your package has not yet been located after the above time period, please feel free to contact us for help.

Tracking numbers are generated immediately when your shipping label is created. Please allow 1 to 2 business days from this date to track updates.

All our shipments depart from our HQ in Spain.

If you need to make these types of changes, please contact us, so we can process the changes manually, we will do everything we can to help you with these changes, it's our job!

Orders placed before 15h from Monday to Friday are handled and shipped on the same day. All domestic orders have a maximum delivery time of three working days from the date of shipment. All orders of the European Economic Community with Standard Shipping have an estimated delivery time of 7 business days, except the ones with express shipping that delivers within 48 hours from the date of shipment.

Every order we ship will generate an email with your tracking number.

Trendsplant is not responsible for shipping delays caused by unexpected circumstances such as adverse weather conditions or natural disasters. Similarly, we are not responsible for issues such as delays in the release from your local customs agency. In cases like these , please contact directly the agency responsible for the shipping , you can also email our customer service.

Currently we ship worldwide, but in some countries we are forced to send orders with UPS Express because of previous problems with some deliveries.

Trendsplant is not responsible for the payment of any customs, taxes or fees imposed by your country of residence.

Unfortunately, we can not ship to a PO Box.

In case the courier can not deliver a package because of an incorrect address, the refusal of the customer to pay taxes and fees or multiple attempts to reach the customer at the delivery point without success, Trendsplant is not responsible for the payment of return shipping costs charged by the courier (which includes any unpaid customs duties or taxes). Besides this, Trendsplant is not responsible for the costs incurred in re-shipment of goods to the customer. In cases like thes , the customer is responsible for all shipping costs associated with returned packages due to failed delivery.

We ship to the Balearic Islands, unfortunately not to the Canary Islands yet.

DHL for Spain, Spring GDS and UPS for International orders.

Returns are accepted from all international orders (outside Spain) provided that the products meet the standard return. Customers can request a return here: START MY RETURN NOW

Yes, you can choose a different item during the return process. Simply follow the instructions provided to select the item(s) you want in exchange, and we will process the exchange once we receive your returned item(s). START MY RETURN NOW.

If you make use of legal right of return or our voluntary return policy, you will be reimbursed for the total amount of the returned items. If you are returning only one of the items from your order, the value of the promotion code will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. The promotion code loses its validity proportionate to the worth of the returned item. If you are returning your complete order, the amount paid will be refunded in full, but the promotion code can no longer be applied to future purchases. Please note that promotion codes from sales campaigns cannot be replaced or refunded