Please wait 24-48 hours after the established delivery time, as packages are sometimes scanned early or accidentally delivered to a neighbor. If your package has not yet been located after the above time period, please feel free to contact us for help.

Tracking numbers are generated immediately when your shipping label is created. Please allow 1 to 2 business days from this date to track updates.

All orders are shipped from our logistics center in the Czech Republic.

If you need to make these types of changes, please contact us, so we can process the changes manually, we will do everything we can to help you with these changes, it's our job!

Orders are shipped from the Czech Republic. Estimated delivery times are:

2-4 business days — Austria, Switzerland, Germany, Luxembourg, Netherlands, Norway, Poland, Slovenia, Czech Republic, Slovakia.        

5-7 business days — Portugal, Lithuania, United States, Belgium, France, Sweden, United Kingdom, Italy, Denmark.

6-8 business days — Spain, Ireland, Greece, Finland.

7-9 business days — Rest of the world.

Every order we ship will generate an email with your tracking number.

Trendsplant is not responsible for shipping delays caused by unexpected circumstances such as adverse weather conditions or natural disasters. Similarly, we are not responsible for issues such as delays in the release from your local customs agency. In cases like these , please contact directly the agency responsible for the shipping , you can also email our customer service.

Currently we ship worldwide.

Trendsplant is not responsible for the payment of any customs, taxes or fees imposed by your country of residence.

Unfortunately, we can not ship to a PO Box.

In case the courier can not deliver a package because of an incorrect address, the refusal of the customer to pay taxes and fees or multiple attempts to reach the customer at the delivery point without success, Trendsplant is not responsible for the payment of return shipping costs charged by the courier (which includes any unpaid customs duties or taxes). Besides this, Trendsplant is not responsible for the costs incurred in re-shipment of goods to the customer. In cases like thes , the customer is responsible for all shipping costs associated with returned packages due to failed delivery.

We ship to the Balearic Islands, unfortunately not to the Canary Islands yet.

We use GLS for all deliveries.

Returns are accepted from all international orders provided that the products meet the standard return.

To request a return:

Start my return

If your request is not accepted through this link, please try the following option:

For returns from outside the European Union, please email us at support@trendsplant.com to obtain your return shipping label.

To change the size or product, you must return the unwanted item and place a new order separately.

To request a return:

Start my return

For returns from outside the European Union, please email us at support@trendsplant.com to obtain your return shipping label.

If you make use of legal right of return or our voluntary return policy, you will be reimbursed for the total amount of the returned items. If you are returning only one of the items from your order, the value of the promotion code will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. The promotion code loses its validity proportionate to the worth of the returned item. If you are returning your complete order, the amount paid will be refunded in full, but the promotion code can no longer be applied to future purchases. Please note that promotion codes from sales campaigns cannot be replaced or refunded